Operations & Standards Guide

BurgerShot is one of the city's most active food establishments. Our success is built on professionalism, consistency, and respect.

• All customers are treated equally - no exceptions.
• When on duty, you represent the BurgerShot brand at all times.

• Owners / Partners - Full operational control
• General Manager - Daily operations & performance
• Events Manager - City events & planning
• Managers - Staff supervision & enforcement
• Employees - Service, food prep, restocking
• Trainees - Training & development

Minimum Hours

• Employees: 2 hours/week
• Managers+: 3 hours/week

Failure to meet hours requires:

• Notice before Friday 11:59 PM
• Valid reason
• Management approval

All LOA requests must go through business email.

• No drama or outside conflict
• Equal treatment for all
• No loitering
• Streaming must follow rules (no training streams)
• No misinformation - escalate if unsure

You may clock in when:

• Working in-store
• Running food truck
• Attending events

You may NOT clock in when:

• Idle or off-site

Inaccurate logging may result in disciplinary action.

• Employees handle their own customers fully
• No stealing or sharing customers
• Plushie sales must be logged correctly
• Failure to log = no payment

• Full uniform required
• No masks, gang wear, or visible weapons
• Professional behaviour at all times

• Employee 1+ only
• No store stock usage
• No restricted locations
• Operator responsible for inventory

• 50 Mains
• 25 Drinks
• 50 Specials
• 10 Sides

BurgerShot must operate during 7:00 PM – 2:00 AM.

Minimum 1 hour open required.

• Respect all customers
• No toxic behaviour
• Protect BurgerShot reputation

Follow all TARP and federal regulations.

Escalate issues - do not enforce law yourself.

1. Warning
2. Strike
3. Termination

Strikes last 90 days.

• Probation period applies
• Cannot work alone
• Must complete training within 2 weeks

• Must be logged
• Unlogged meals = deducted / theft